Big City Promos Shipping & Return Policy

1. Cancellations

Our cancellation policy is as follows: Any orders cancelled after they are placed will be subject to a 35% restock fee. This DOES NOT include our PPE & Healthcare store, which has a no 'refund policy'. Once your order is placed, our team immediately begins to process your order. This includes preparing artwork, placing stock orders & facilitating shipping. We cannot change the items on your order, but we can 'add' to the order if the order has not begun production. A change order will most likely delay the completion date of your order. Any orders that are in production cannot be cancelled. 


2. Shipping

Shipping options are available on a per-product & availability basis. Not all our products are supplied, or shipped by the same facilities. Free shipping is standard ground shipping. If you'd like special shipping requirements, this may be available to you. 

Please contact Customer Service. Contacting us is simple:


Our business hours are Monday through Friday 8AM-5PM EST.


3. Fulfillment

We are fully committed to fulfilling all orders according to our inventory. Many of our products are in high demand & ship on first come - first serve basis. For exclusive updates on product availability & deals, sign up for our newsletter! If by any delay on our part, or we're not able to fulfill it - rest assured, you will get your product or your money back - guaranteed!